Shop policies
All Sales Final: Because each item is custom-embroidered to your exact specifications, we cannot accept returns, refunds, or exchanges for change of mind or sizing issues. Approval of Proofs: Once a digital mockup or sew-out proof is approved and payment is received, production begins. We are not responsible for spelling, design, or color errors approved by the customer. Defects and Errors: If we made a mistake with the embroidery or received defective merchandise, please contact us within 7 days of delivery with photos of the issue. Resolution: Approved claims for our production errors will be corrected via a free replacement or store credit. Unauthorized returns will be refused . Reach out if you have questions about your order before you make your purchase.
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